Clarifications regarding click-away service – Kefalonia chamber of commerce

Following a telephone communication with the office of the Secretary General of Commerce & Consumer Protection Mr. Panagiotis Stampoulidis for the convenience of professionals the following are clarified:

  1. The prepayment of the order is mandatory ONLY when it is done through electronic means ( email , messenger , eshop ).
  2. When ordering by phone, the professional will send a message (SMS ) containing the following information:

Name, Address and Tax Registration Number of the company, as well as a period of receipt that can not exceed two (2) hours in total from the time of sending the sms . So the sms to the customer will be sent if the order is available for delivery. It is emphasized that no prepayment is required for the telephone order.

  1. Any transaction using cash is prohibited. The customer can pay upon receipt ONLY by POS .
  2. The use of e – katanalotis is optional in case a professional does not wish to send sms to customers from his mobile phone . The use of e – katanolotis requires the download of the homonymous application on the user’s mobile device.

Particular importance should be given to the observance of safety measures upon receipt:

  • maintaining a minimum distance of two (2) meters between customers,
  • Maximum number of people waiting: nine (9) people and
  • Maximum stay at the point of receipt: ten (10) minutes.

In addition to the order receipt or the prepayment document, citizens must have sent a message to 13033 with the code 2 for their movement.

 The president

Stavros Spathis

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