More than 100 million text messages for exceptional travel were made through the telephone number 13033, a service designed by the General Secretariat for Telecommunications and Post (GGTT) of the Ministry of Digital Government in cooperation with telecommunications providers.
In 13033 it operated from 6 in the morning of March 23 until 6 in the morning of May 4 and quickly developed into the main service of declaration of exceptional travel. According to data obtained by the GGTT, in the 42 days of operation of 13033, 110 million written messages were processed. The average daily success rate, ie the percentage of messages that had the right structure for the statement of exceptional travel, was set at 94.2%, while there were many days when the rate exceeded 99%.
On average, in 13033 it served 1,818 messages per minute, while at the time with the highest traffic, 7,500 messages were processed for the exceptional movement per minute. The service, which was designed and launched in less than 48 hours, received rave reviews, with the OECD describing it as the best practice for managing exceptional travel.
– The close cooperation of the Ministry of Digital Government with the telecommunications providers ensured the smooth operation of the telecommunication infrastructures. As can be seen from the measurements of independent international bodies, both fixed and mobile telecommunications networks have satisfactorily handled the additional burden caused by the emergency measures to reduce corona. In fact, it is characteristic that during the period of validity of the emergency measures there was no need to activate alternative scenarios for traffic management.
– It is particularly important that there was no significant cyber security incident during this period. In addition to the recommendations issued by the GGTT for the responsible use of networks and the safe use of teleworking applications, there has been constant communication between the General Directorate of Cyber Security of the GGTT and all parties involved, including the European Information Agency (ENIS and Network Security). ), for the exchange of information.
source – dikaiologitika.gr